Frequently Asked Questions

About Product
What is Ask Hence?

Ask Hence is a platform that allows you to find expertise that you may need by virtually requesting your network to provide recommendations. It allows you to share your need for expertise in different social platforms such as LinkedIn, Twitter and get all the information back in one place. You can be assured that the services you pay for externally have a track record of reliability and providing value as experienced by your trusted networks.

How-To
How do I generate a request?
  • Click on the Start Button
  • Enter details of the service you are looking for in the prompt that appears and click the "Next Step" button
  • Enter details of the location in which the service is required, you can also indicate "no preference" if location isn't critical and click the "Next Step" button
How do I reach my network with my requests?

Once you generate you requests, you have two options, you can manually copy the message and link and share with individuals or on different social media platforms such as LinkedIn, WhatsApp, Facebook, Twitter or any other social platform where your network can be found. The second option is to share the link directly on the platforms available in the application i.e. LinkedIn, Facebook or Twitter.

Who can view my requests?

Everyone who can view the messages you post on a given platform can view the link and a brief preview of your request. However, you control who can see additional or sensitive information in your requests using the "Anonymous" checkbox. By default this checkbox is off to enable you know who replied to your requests. You can allow everyone to view your request by allowing Anonymous replies.

How long is my request accessible?

By default a request link is accessible to your network for a period of 3 weeks from the time it is generated. That means the request can no longer receive replies. You can choose to extend or reduce this time period while generating your request.

How long is my request accessible?

By default a request link is accessible to your network for a period of 3 weeks from the time it is generated. That means the request can no longer receive replies. You can choose to extend or reduce this time period while generating your request.

Who can reply to my requests?

Everyone in your network can reply to your request.

Where do I view the replies from my network?
  • You need to have an account and be signed in, in order to have access to the dashboard
  • In case you do not have an account yet, you can sign up with google or enter your details here.
  • Once you are signed in, proceed to the dashboard to view you replies.
  • For users who do not wish to create an account, email notifications will be provided for every reply received.
Who can view replies?

Only you and the person who provided a reply or recommendation can see the the specific reply.

Safety and Security
How is my personal information protected?

Ask Hence is built on top of Palantir Foundry to ensure security of your personal details. Your personal information will not be shared to any third parties.

How does Ask Hence protect sensitive information in my requests?

You have the power to choose who you want to share the information with through allowing or disallowing Anonymous replies to your request.

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